CSC Frequently Asked Questions (FAQ)

Last Updated: October 28, 2025

1. What is your fulfillment timeframe?

Our standard fulfillment timeframe is five business days.
This timeframe does not include the day of purchase, Saturdays, Sundays, or federal holidays.

Fulfillment time refers only to the time needed to prepare and package your order.
It does not include transit time from the shipping carrier.

During high volume seasons or preparation periods before new launches, fulfillment may take longer. Updated timeframes will be communicated on our website or product listings.

All orders remain final and are not eligible for cancellation, refund, or return during fulfillment or transit.

2. Do you accept cancellations, refunds, or returns?

No. All sales are final.
There are multiple steps during checkout that allow you to review your order before completing the purchase. Please shop responsibly.

Our zero tolerance policy applies to all orders.
We do not accommodate cancellations, refunds, or returns for any reason. This includes reasons such as accidental purchase, buyer’s regret, or misunderstanding of fulfillment windows.

3. Are pre orders part of the five business day fulfillment timeframe?

No. Pre orders do not follow the five business day fulfillment timeframe.

Each pre order will list a guaranteed ship out date on its product page.
This date is the source of truth and CSC holds itself to this timeline.

Any inquiries regarding the status of a pre order will be directed to the product page and our Terms and Conditions.
By purchasing a pre order item, you acknowledge these terms.

4. Who is responsible for shipping costs?

Customers are responsible for paying all shipping costs.
International customers are responsible for any duties, taxes, or customs fees that may arise during transit.

CSC will not modify or falsify customs information. All customs forms are completed accurately and truthfully.

5. Does CSC have control over the shipping carrier?

No. Once a parcel leaves our studio, it is in the possession of the shipping carrier.
CSC is not responsible for postal delays, routing issues, postal strikes, or customs holds.

Customers are responsible for filing claims with shipping carriers in the event of loss or damage.

6. How does CSC package orders?

We package all orders with great care to help protect your items as much as possible.
We often include paper fill, recycled peanuts, bubble wrap, or other protective materials.(and of COURSE topped with a bow, tissue and sticker!)

We cannot control how parcels are handled by the postal carrier.
CSC is not responsible for damage that occurs in transit.

7. Do you combine multiple orders?

Yes. When possible, we will combine multiple orders.
If you paid separately for shipping and your combined shipping costs exceed five dollars, CSC will refund the difference!

8. Do you offer replacements for damaged items?

Damage during transit must be handled through the postal carrier, as they were paid to transport your parcel.
CSC is not responsible for damage that occurs after your order leaves our studio as we package all parcels in a pristine condition.

9. My candle will not stay lit. Is it defective?!

No :) Wooden wick candles require specific care.
Most lighting issues are a result of improper care, such as extinguishing too early and causing memory rings.

CSC candles are not considered defective unless there is a rare and confirmed manufacturing error. Please refer to our Candle Care page for instructions and solutions.

By purchasing, you acknowledge that soy wax and wooden wicks require attentive care and differ from paraffin candles found in mass market stores.

10. Will products always arrive exactly as pictured?

Due to supply chain limitations, CSC may substitute certain vessels or components with comparable options.
These changes do not affect product quality.

11. Can I request custom scents or custom orders?

At this time, CSC does not accept custom product requests.

12. What if I contact CSC during the fulfillment window?

If your order is still within the five business day fulfillment window, we will refer you to our Terms and Conditions.
Orders outside the window are rare, but if this occurs, we will happily address and resolve the issue. We LOVE helping!

13. Does CSC have a phone number?

No. CSC does not have a business phone line.
Our workspace only includes personal cell phones and they are not available for distribution.
For assistance, please contact us by email: info@confectionerysoapsco.com

14. Do seasonal launches affect fulfillment?

Yes. Seasonal releases and major product launches can lead to increased volume.
This may extend the fulfillment window.

Any updates to turnaround times will be shared on our website or product listings.

Seasonal items may not return after the launch concludes.

15. Do you offer gift wrapping or gift messages?

All CSC packages are naturally gift ready and are packaged with intention.
At this time, we do not offer custom gift messages.

Please note that during major discounted sales, decorative packaging such as ribbons, bows, stickers, and tissue may be limited or unavailable.

16. Do you work with influencers or collaborators?

Yes!!!
If you are interested in collaborating, please email:
• Your social links
• Relevant audience information
• A short summary of why you connect with CSC

We are not currently offering paid partnerships, though gifted product may be offered to suitable partners.

17. What happens if I purchase during a major discounted sale?

Orders purchased during promotional events may arrive with simplified packaging.
Specialty items such as bows, tissue, ribbons, or decorative materials are not guaranteed during discounted events.

18. Where can I find information about product care?

Product care information can be found on our website.
Candle care is especially important and includes solutions for the most common concerns.